If your item is defective or damaged, you can make a complaint. If the package has been damaged during transport, please contact our customer service. We are responsible for the return freight. If goods are damaged, faulty or defective, we pay the return freight. In order to process your complaint, it is important that you contact our customer service and provide the following brief description of the error and explanation of the defect, order number and item number. You register online by filling in the fields in our store under "Returns". You contact us by mail or phone.
Defects giving rise to a claim
Grip the skin
Refraction of the foot
Torn seam of face
Claims for obvious defects are claimed within 5 business days of purchase of the goods. It is advisable to contact our department in advance.
Claims for hidden defects are claimed at the discovery, but not later than the warranty period (30 days from the date of purchase).
The costs of returning a product related to a claim and sending a new one in the warranty period are borne by the manufacturer.
In case of defects due to improper operation, the manufacturer does not accept a claim!
A claim is accepted only upon receipt of a receipt.
• Expansion repair
• Replacement, if the sole is damaged.
If you are missing a return slip or return label, print yourself by logging in (My account »Return slip or Return label) or contact us by mail or phone.
If you have forgotten your password, you must go to "my profile" and click on the forgotten password, you will receive a reset link, on which you can change your password
If you have forgotten which email address you have registered, please contact us. We will answer questions via email within 24 hours of receiving the question.
Monday to Friday: 09.00-17.00
Public holidays: Closed
The colors displayed on laugelarsen.com may differ from reality, as the colors depend on the settings on your computer, mobile or tablet.
After many years of living in Denmark, we decided to create an online store to serve the Scandinavian countries, ie. Norway, Sweden and Denmark. We work to improve the site and create an easy and enjoyable shopping experience with us. We take full account of customer requirements. Ltd. "L.Larsen" is a Bulgarian company in Denmark for sports shoes and other goods adapted to the Scandinavian climate.
CONTACT E-mail address: firstname.lastname@example.org
Phone: 00359 876706853
Viber: 00359 876706853
SVR / SE-N 204308474 BULGARIA PAZARDZHIK 4400